Refund Policy
Why only 60 minutes
Business Foundations is a digital product. The kit, lessons and reference sheets are delivered the moment you buy, and once they are on your screen they can be copied. A short window lets you check that it is right for you, without letting the content be taken and returned.
How to get a refund
- Sign in to your Foundations HQ and open Support, then choose Request a refund. It is instant while you are inside the 60 minutes, and your refund is issued to your original payment method.
- Or email hello@emersonnorth.com from the address you bought with, and include the time of purchase.
What happens
Your card is refunded in full. Banks usually show it in 5 to 10 business days. Your access to the HQ, kit, lessons and binder is closed at the same time. Refunded purchases cannot be re-activated with the same email.
After 60 minutes
All sales are final. If something is broken, missing, or does not work as described, message us from the HQ or at hello@emersonnorth.com. We will fix it, and where we cannot, we will make it right.
Please talk to us before disputing a charge
If you see a charge you do not recognise, it will appear as WWW.EMERSONNORTH.COM. If you have a problem, write to us first. We reply within one business day, and a refund inside the window is faster than a bank dispute. If a charge is disputed with your bank, we provide records of your purchase and use of the product.
Done-for-you services
Setup, website and marketing services are covered by their own written agreement, not this policy.